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Privacy Policy



1. When we apply privacy policy ?

2. What is the purpose of this policy?

3. What is personal data?

4. For what purpose do we collect them?


5. How do we collect data?

6. What rights do you have?

  • Right of access
  • Right to delete and modify
  • Right to restrict the processing
  • Right to portability (export) of data
  • The right not to be subject to an automatic action
  • Right to file a complaint

7. To whom do we disclose the data?

8. How do we secure data?

9. For how long do we keep the data?

10. What do we do about security incidents?

1. When we apply privacy policy ?

The Privacy Policy applies to personal data collected, used or disclosed while using our company’s website. When referring to “us” or “our company” in this statement, we refer to THERAPY ROOM S.R.L.

You can manage your consent to the purposes for which your personal data will be used by sending an email to contact@therapyroom.ro or you can write to us at Str. Johann Strauss nr. 2A, Ground floor, District 2, Bucharest.


2. What is the purpose?

When using our site, we entrust some of your personal data. We understand this and we appreciate it. Through everything we do, we strive to protect them and give you the best control over them.

The Privacy Policy will help you understand what personal data we collect about you, how we use your personal data, and what options you have on your use of it.

We are committed to maintaining the accuracy, privacy and security of your personal data. In order to be consistent with the legislative changes and / or the practical realities we are confronted with, we reserve the right to adjust this policy at any time, and the changes become mandatory from the moment they are published on the site.


3. What is personal data?

Personally-identifying data is provided about an identifiable or identifiable person. Examples of such data: name, surname, address, phone number, email, identity card, CNP, bank information, cookie identifier, IP address, device IDs mobile, information from your web browser (such as the browser type and browser language), the actions you make on our website, etc.


4. For what purpose do we collect them?

Personal data is collected for the effective execution of contractual relationships, to provide you with the best services, to permanently improve the functionality of our site, or to bring you attention to relevant advertisements and promotions for you.

We limit the personal data that we collect to what is relevant for their particular processing. We do not process your personal data in ways that are incompatible with the purposes for which the information was collected or subsequently authorized by you.

CONTRACTUAL (mandatory) data – to begin the process of concluding a contract and / or to provide services and to effectively carry out the contractual relationship.

We can collect data (name, surname, phone, email, etc.) so we can answer your questions about our products and services and provide the products and services you want. This data is collected through dedicated forms like: contact, request offer, online order, request consultancy, etc. These data are collectively referred to as “contract data”. Without them, your order can not be retrieved (for example: we do not know how to answer your questions), it can not be processed and can not be executed. You will not be able to use our services or products using our site without providing this data.

The legal basis for the processing of these data is our legitimate interests (Article 6 (1) (f) of the General Data Protection Regulation).

FUNCTIONAL DATA – for the best experience using the site

It is possible to collect direct data (name, surname, phone, email, etc.) to ensure a better experience using the site. Data is collected through the forms in the site. These data are collectively referred to as “data for functional purposes”.

We may collect the indirect data, used to create a more structured website (e.g., Analytics reports, etc.). This data helps us to see visitors navigating the site, browsing volume and other useful information relevant to improving the site to give you the best browsing experience.

All of these features are designed to provide you with the best information options. If you do not agree to the use of data for this purpose, you can not benefit from these features.

The legal basis for collecting these data is your consent (Article 6 (1) (a) of the General Data Protection Regulation).

MARKETING data – for a structured site, relevant advertising and social media information

We collect personal data such as direct (name, surname, phone, email, etc.) or indirect data (cookies, computer IP address, mobile device IDs, etc.).

Direct data is collected for subscriptions to the newsletter (newsletters, commercial offers, etc.).

If you do not want to receive such materials, you can access the “unsubscribe” link at the bottom of our company’s marketing emails.

Cookies are data files that are sent from a website to a browser to record user information for different purposes. We use cookies and similar technologies. For more information, please refer to the page on our cookie policy site.

The data can also be used to display ads tailored to your wishes (eg Google Remarketing, Facebook Pixel, etc.). You may be able to show ads on the products you were interested in or viewed.

Our site allows you to connect with social media networks such as Facebook (facebook.com), Linkedin (linkedin.com),  and Twitter (twitter.com) (“Social Media”). By connecting, you can collect the IP address and page you visit from our site. A cookie is also set to allow social media applications to function properly. You may be given an option to social media accounts to post information about your activities on your personal profile page in the social media network to allow other users access to that information on your network.

These data we call generic “data for marketing purposes”.

The legal basis for collecting these data is your consent (Article 6 (1) (a) of the General Data Protection Regulation).


5. How do we collect and manage your consent?

When you interact with our site, we offer you the ability to grant and withdraw at any time the consent to the use of your data.

We offer site visitors and customers who provide personal data the means to choose how we use this data. Consent to the processing of personal data may be required when creating an account, completing a form, and any other purpose that involves giving consent.

You will be able to explicitly give your consent to the purposes for which the personal data will be used and to manage it later, in accordance with the regulations in force.


6. What rights do you have?

We make every effort to guarantee your rights in accordance with applicable law.

You have the right to access your personal data. Consequently, if necessary, we give you access to the personal data we hold about you. We also offer you the opportunity to choose whether you want to receive offers and promotions from us, but also to correct, modify or delete your information. We may limit or deny access to personal data in the cases and conditions provided by the legislation in force.

You have the right to modify and delete your personal data, especially incomplete or inaccurate data, for example, if some of the personal data you have provided (phone number, e-mail address, empowered person etc. .) are no longer up to date. We take reasonable steps to ensure that the personal data we process is viable for the intended and accurate, complete and current use. In this sense, we rely on you to update and correct your personal data to the extent it is necessary for the purposes for which it was collected or subsequently authorized by you.

You have the right to restrict the processing, to oppose the processing of your personal data and to request the rectification, updating or deletion of the data under the law. This right may be exercised at any time, free of charge and without justification, except for those data for which processing is a legal obligation.

You have the right to request portability (export) of your personal data.

You have the right not to be subject of an automatic decision.

You have the right to submit a complaint to the National Supervisory Authority for Personal Data Processing (A.N.S.P.D.C.P.), as well as to address the court in accordance with the legal provisions in force.


7. To whom do we disclose the data?

We may share your personal data service with providers contracted to fulfill contractual obligations, delivery of products and / or service delivery, fulfillment of legal obligations, and to improve user experience of the site or providing services in marketing, advertising and publicity (Google, Facebook, etc.) as well as for other purposes: accounting, law, consulting, affiliates, business partners, etc. Disclosure is based on the fact that the services required to run our business can not be performed by us. We make every effort to have a confidentiality commitment from them guaranteeing that these data are kept secure and that the provision of this personal information is made in accordance with applicable law. If our hosting service providers, newsletter senders or similar services are transferred outside of European Economic Area (EEA), efforts are being made to ensure adequate safeguards.

We may disclose your personal data as a result of a legal obligation and / or requests from public and governmental authorities.

We may also transfer personal data in the case of an audit, or in the case of the sale or total or partial transfer of our business or assets (including merger, acquisition, joint venture, reorganization).


8. How do we secure data security?

The security of your data is important to us.

We take reasonable and appropriate measures to protect personal data from loss, misuse and unauthorized access, disclosure, modification and destruction, taking into account their nature. We take all internal measures to identify and secure information. Our company uses service providers (such as hosting services, software development services, marketing solutions, etc.) to meet this goal.

9. For how long do we keep the data?

We keep the information as long as it is legal, as long as you agree and comply with the legal provisions.

The storage of personal data is made over the periods of time specified by the legislation in force in order to maintain records related to the activities carried out, to protect the rights to justice and to exercise other rights according to the law and the concluded contracts, the fulfillment of the possible archiving requirements in accordance with legal provisions.


10. What do we do about security incidents?

Informing you and the authorities is the first step. Remedying the situation is our priority. In the event of an incident involving personal data, we will notify the competent data protection authorities within 72 hours, depending on the degree of risk to the client or site visitor. Affected customers or site visitors will also be notified of the incident.

We will take all necessary steps to remedy the situations you have encountered in order to protect your rights.

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